![]() This is when people begin feeling seen and heard, which is the goal.īuilding high-trust relationships with your team requires that they feel valued and appreciated by you. ![]() You are curious and better able to reflect. You are fully present and your focus is solely on them. ![]() Level 2 Listening is when you are focused on what someone is communicating beyond their words.This type of listening doesn’t cut it when you’re trying to connect with someone and truly understand their needs. You’re actually privileging the voices in your own head. You are listening with the intent to respond not understand. Level 1 Listening focuses primarily on oneself–your own thoughts or agenda. ![]() So, how can you become a better listener? After attending the Coaches Training Institute, our BetterManager coaching team reflected on this question and distinguished the following three levels of listening. Don’t just absorb the content of their speech, be present with the emotions they’re conveying and those they’re evoking in you. Bring your attention back to the person in front of you. If you find yourself getting distracted by the pings on your phone, put it on silent. When you’re speaking with someone, they should be the absolute focus of your attention. In love, listening to your partner builds a strong platform of connection and caring, and it’s no different with co-workers. Our co-founder Wendy Hanson and Seth Weiss said it best in their recent Talent Management article extolling the benefits of a culture of conversation: “Individuals thrive when they form meaningful relationships, and meaningful relationships are formed and sustained through high quality conversations.”Ī good parent listens carefully whether it’s stories of playground drama, orchestra practice, or relationship troubles, helping your child learn from their mistakes and build confidence depends upon your ability to listen, empathize and connect with their perspectives and emotions. But, rather than doing, sometimes the fastest way to solve a problem is to slow down, be quiet, and listen.Īccording to Coyle, listening well communicates empathy and cultivates unity by centering the conversation around the other person. As a leader, you want to solve problems, fix what isn’t working, and keep the positive momentum edging forward. New York Times bestselling author, Daniel Coyle, insists that listening is a core leadership skill. Active listening facilitates understanding and heightens our awareness. You already know what you think about a given topic get a second opinion before making a judgment call. Listening is the process of gathering data insights that can better inform your own decision-making process. The cautionary axiom “speech is silver, silence is golden" was never more relevant than today. So much more than the passive process of allowing sound waves to flow through your ears, listening is an active and culturally-informed process that shapes our perception of the world around us. Who has time to meet with people when there are so many digital communications to draft? As a result, our listening skills are deteriorating. It’s getting harder and harder to stay present with people as we constantly monitor our devices for various pings–so much so that an in-person meeting or phone call can feel like a workflow interruption. From text messages to emails and Slack notifications, communication never stops. Listening can be a challenge in today’s busy, hyper-connected world.
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